Customer Service / Allocator Agent
Customer Service / Allocator Agent AM Shift We’re seeking an experienced and motivated Customer Service / Allocator Agent to join our high-performing team in Banksmeadow. This full-time, on-site position combines…
Customer Service / Allocator Agent AM Shift
We’re seeking an experienced and motivated Customer Service / Allocator Agent to join our high-performing team in Banksmeadow.
This full-time, on-site position combines customer service and operational allocation responsibilities, offering variety, challenge and the opportunity to make a real impact every day.
If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering outstanding service, this could be the role for you.
About the Role
As a key member of our operations and customer service team, you’ll coordinate driver and vehicle allocations, manage daily delivery requirements and ensure smooth communication between drivers, warehouse teams and customers.
You’ll respond to changing operational requirements throughout the day, including delays, urgent bookings and customer requests, while ensuring drivers and resources are allocated effectively.
Strong organisational skills, attention to detail and the ability to remain calm under pressure while managing multiple priorities will be essential.
You’ll also be an important point of contact for internal and external stakeholders, helping ensure operations run efficiently and customers receive a high level of service.
The available shift for this position is Tuesday to Saturday, 4:00 am – 12:00 pm.
Key Responsibilities
- Coordinate daily driver and vehicle allocations based on operational requirements
- Manage delivery schedules and make real-time adjustments for delays, urgent bookings and changing prioritiesCommunicate with drivers, warehouse teams, operational leaders and customers to ensure smooth service delivery
- Respond to customer enquiries and provide accurate updates on deliveries and ETAs
- Monitor driver hours, fatigue and breaks in line with NHVR, HVNL and Chain of Responsibility (CoR) requirements
- Maintain accurate operational records and documentation
- Monitor operational performance and assist with identifying service or delivery issues
- Support compliance and reporting activities in line with WHS, CoR and company requirements
- Contribute to continuous improvement and a positive, team-focused working environment
What You’ll Bring
- 3+ years’ experience in customer service, transport allocation, logistics coordination or administration, preferably within transport, logistics or aviation
- Previous experience coordinating drivers, vehicles or transport operations highly regarded
- Strong organisational, communication and problem-solving skills
- Ability to manage competing priorities in a fast-paced operational environment
- Proficiency with transport/logistics systems and Microsoft Office
- Knowledge of CoR, HVNL and WHS requirements
- Eligibility to obtain a Federal Police Check and ASIC
- A proactive, solutions-focused attitude and team-first mindset
Highly Regarded:
- Certificate III (or higher) in Transport & Logistics.
- Chain of Responsibility and/or Dangerous Goods awareness training.
- RACA or AACA accreditation.
Why Join Us?
At Wymap, we value our people and offer a supportive, inclusive and safety-focused environment where your contribution is recognised.
Along with competitive pay and ongoing development opportunities, you’ll also have access to:
- Fitness Passport with discounted gym and fitness memberships
- Novated leasing options
- Employee Assistance Program (EAP) providing confidential wellbeing support for you and your immediate family
- Reward and recognition programs celebrating employee achievements
- Monthly team BBQs and social gatherings to foster a positive team culture
- Career development and progression opportunities within a growing Australian aviation logistics business
Ready to take the next step?
Take the next step in your driving career with Wymap Group and be part of the future of airport operations across Sydney.
Apply Now!